Man and Van Lambeth Privacy Policy
This Privacy Policy explains how Man and Van Lambeth collects, uses, stores and protects personal data relating to our customers and prospective customers in the Lambeth area. It also sets out your rights under applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
This Privacy Policy applies to all Man and Van Lambeth services provided to individuals and businesses within the Lambeth area, including enquiries, quotations, bookings, removals, transport and any related support or follow-up services.
Who we are and scope of this policy
Man and Van Lambeth is a local removals and transport service provider operating in the Lambeth area. In the context of applicable data protection laws, we are the data controller for the personal data we collect and use about our customers, prospective customers and website visitors.
By engaging with our services, contacting us, or providing your personal data, you acknowledge that you have read and understood this Privacy Policy.
Types of personal data we collect
We only collect personal data that is relevant and necessary for the purposes set out in this Privacy Policy. The categories of personal data we may collect include:
Identification and contact data: name, title, contact address, collection and delivery addresses, and other relevant address details; contact information such as email, telephone number or other communication details you provide to us.
Service and booking data: details of the services you request or book with us, including type of move, size of property or items, access details, dates and times, special instructions and related notes required to carry out your booking.
Billing and payment data: information relating to quotations, invoices, payment status and basic transaction details. We do not store full payment card details; these may be processed securely by our chosen payment processors.
Communications data: records of communications you have with us, such as enquiries, emails, messages and feedback relating to our services.
Website and usage data: limited technical and usage information when you interact with our website or online forms, including device and browser data, approximate location data, pages visited and the time and date of your visit. This may involve the use of cookies or similar technologies where permitted by law and, where required, with your consent.
Lawful basis for processing your personal data
We process personal data only where we have a lawful basis to do so under the UK GDPR and related laws. Depending on the specific processing activity, we rely on one or more of the following lawful bases:
Contract: we process personal data when it is necessary to enter into or perform a contract with you, for example to provide quotations, confirm bookings, collect and deliver your items, and administer payments.
Legitimate interests: we process personal data where it is necessary for our legitimate business interests and where your interests and fundamental rights do not override those interests. This includes managing our operations, improving our services, responding to enquiries, maintaining security and defending legal claims.
Legal obligation: we may process personal data where this is necessary to comply with applicable legal or regulatory obligations, such as maintaining appropriate business records and accounts.
Consent: in limited circumstances, we may rely on your explicit consent to process certain personal data, for example for specific types of marketing where consent is required. Where we rely on consent, you have the right to withdraw your consent at any time.
How we use your personal data
We use personal data for the following purposes:
To respond to enquiries and provide quotations, including assessing your requirements, estimating costs and communicating with you about potential services.
To set up, manage and complete bookings, including confirming details, planning logistics, carrying out moves or deliveries, and providing customer support before, during and after your service.
To process payments, issue invoices, manage accounts and keep appropriate financial and transaction records.
To manage our relationship with you, including handling feedback, addressing complaints and sending important service-related communications.
To operate, maintain and improve our website, services and internal systems, including monitoring usage and security.
To comply with legal obligations and cooperate with regulators or law enforcement agencies where required by law.
To protect our legal rights, resolve disputes and enforce our terms and conditions.
Data retention and storage
We keep personal data only for as long as is reasonably necessary for the purposes for which it was collected, and to meet any legal, regulatory, tax, accounting or reporting requirements.
In general, we apply the following retention principles:
Customer and booking records: retained for a reasonable period after the completion of services, typically several years, in order to respond to queries, manage potential disputes and comply with legal obligations.
Financial and transaction records: retained in accordance with legal and tax requirements, which may require retention for a defined number of years.
Enquiry data where no service is ultimately booked: retained for a shorter period necessary to handle follow-up enquiries and manage our business records.
Website and technical logs: retained for operational, security and analytical purposes for limited periods, unless a longer retention is required in connection with an investigation or legal claim.
When personal data is no longer required, we will take steps to securely delete, anonymise or otherwise dispose of it in a safe manner.
Sharing your personal data and use of processors
We do not sell your personal data. We may share personal data with third parties only where necessary and lawful. These recipients may include:
Service providers and data processors: third-party providers who assist us in delivering our services and operating our business, for example providers of IT hosting, secure data storage, payment processing, customer management tools or communication services. These processors are contractually required to process personal data only on our documented instructions and to maintain appropriate security measures.
Professional advisers: such as accountants, insurers, legal advisers or auditors, where this is necessary for the legitimate management of our business and to comply with regulatory obligations.
Authorities and regulators: law enforcement agencies, courts, regulatory bodies or other public authorities where we are required or permitted to do so by law.
In the event of a business reorganisation, merger or transfer, we may share personal data with parties involved in the transaction, subject to appropriate confidentiality and data protection safeguards.
Where we use processors or share data with trusted third parties, we take steps to ensure that appropriate contractual and technical safeguards are in place to protect your personal data.
International data transfers
Our intention is to store and process personal data within the UK or other jurisdictions that provide an adequate level of data protection. Where it is necessary to transfer personal data to a country outside the UK that does not provide the same level of protection, we will implement appropriate safeguards required by data protection law, such as standard contractual clauses or equivalent legal mechanisms.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man and Van Lambeth customers and prospective customers in the Lambeth area, subject to certain legal limitations and exemptions. Your rights include:
Right of access: you can request confirmation that we process your personal data and ask for a copy of the personal data we hold about you.
Right to rectification: you can ask us to correct or complete personal data that is inaccurate or incomplete.
Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected and we have no legal reason to retain it.
Right to restriction of processing: you can ask us to restrict how we use your personal data in certain situations, for example while we verify its accuracy or consider an objection you have raised.
Right to object: you can object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we have compelling legitimate grounds or the processing is needed for legal claims.
Right to data portability: in certain cases, you can request that we provide your personal data in a structured, commonly used and machine-readable format, or transfer it to another controller where technically feasible.
Right to withdraw consent: where we rely on your consent to process personal data, you can withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before it was withdrawn.
If you wish to exercise any of these rights, or have questions about how we handle your personal data, you may contact us using the contact details provided in our service communications or on our website.
Security of your personal data
We take appropriate technical and organisational measures designed to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include limiting access to personal data to personnel and processors who have a business need to know, using reasonable security controls, and regularly reviewing our procedures.
However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You remain responsible for keeping your own devices and communications secure.
Marketing communications
We may use your contact details to send you information about our services or related offers where we are permitted to do so by law, either on the basis of our legitimate interests or, where required, your consent.
You can opt out of receiving marketing communications at any time by following the unsubscribe instructions in the communication or by contacting us. Service-related messages that are necessary for the performance of a contract or to provide important information about your booking are not considered marketing and you may still receive these even if you opt out of marketing messages.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or how we process personal data. When we make significant changes, we will take reasonable steps to notify you. The most current version of the Privacy Policy will always apply to the personal data we hold about you.
We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data when you use Man and Van Lambeth services in the Lambeth area.
Affordable Prices on Man and Van Lambeth Services in SW9
If you are trying to find a reliable and trustworthy man and van Lambeth company, then you should look no more. We offer the best-priced removal services in SW9.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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Opening Hours: Monday to Sunday, 07:00-00:00
Postal code: SE19 2UH
City: London
Country: United Kingdom
Web: https://manandvanlambeth.org.uk/
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