Man and Van Lambeth Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Lambeth provides removal and related services to private and business customers. By booking or using our services, you agree to be bound by these Terms and Conditions. You should read them carefully before placing a booking.

If you do not agree with any part of these terms, you must not proceed with a booking or use our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Agreement means the contract between you and Man and Van Lambeth for the provision of services, incorporating these Terms and Conditions and the details confirmed in your booking.

Services means any removal, man and van, loading, unloading, packing, transportation, delivery, or related services that we agree to provide.

Vehicle means any van or other vehicle used by us or on our behalf to perform the services.

Goods means the items of property that you ask us to move, transport, handle, or store.

We, us, our means Man and Van Lambeth as the service provider.

You, your means the customer ordering or using our services, whether an individual, partnership, company or other organisation.

2. Scope of Services

2.1 We provide man and van and removal services including loading, transport and unloading of goods at locations agreed at the time of booking.

2.2 Any additional services, such as packing, disassembly or reassembly of furniture, or additional stops, must be requested in advance and may incur additional charges.

2.3 Time estimates for journeys and jobs are given in good faith but are not guaranteed. Journey times can vary due to traffic, access issues or other circumstances beyond our control.

2.4 We reserve the right to refuse to move any item which, in our reasonable opinion, is unsafe, excessively heavy, illegal, hazardous, or not properly prepared or packaged.

3. Booking Process

3.1 You may request a quotation for services by providing accurate information about the locations, access conditions, volume and nature of goods, and any special requirements.

3.2 Any quotation we provide is based on the information you supply. If that information is incomplete or inaccurate, we may adjust the price or decline to carry out the work, even on arrival.

3.3 A booking is only confirmed when we have accepted your request and you have accepted our price and service description. We may decline any booking at our discretion.

3.4 You must provide full details of:

3.4.1 collection and delivery addresses;

3.4.2 parking and access arrangements at both locations;

3.4.3 floor levels, lifts or stairs involved;

3.4.4 any restrictions on vehicle size or loading times; and

3.4.5 any unusually large, fragile, or valuable items.

3.5 If, upon arrival, the actual work differs significantly from the details supplied at booking, we may revise the quotation, charge a reasonable additional amount, or refuse to complete the move.

4. Customer Responsibilities

4.1 You are responsible for ensuring that:

4.1.1 all goods are properly packed, protected and ready for transport unless we have expressly agreed to provide packing services;

4.1.2 all items to be moved are clearly identified and separated from items not to be moved;

4.1.3 all boxes are securely sealed and capable of being lifted safely;

4.1.4 appliances are disconnected, defrosted, drained and secured for transit;

4.1.5 furniture is emptied, unless otherwise agreed, and prepared for safe handling;

4.1.6 you have obtained any necessary permissions, permits or parking arrangements required for loading and unloading at both collection and delivery addresses.

4.2 You must be present or represented by an authorised adult at collection and delivery locations to direct our staff and sign any necessary documentation.

4.3 You are responsible for protecting floors, walls and other surfaces at the property if you have particular concerns. We will take reasonable care but cannot guarantee that all marks or scuffs can be prevented during a move.

5. Parking, Access and Delays

5.1 You must ensure that suitable legal parking is available as close as reasonably possible to the access point of the property at both collection and delivery addresses.

5.2 Any parking charges, fines or penalties incurred as a result of inadequate or incorrect information provided by you, or failure to arrange suitable parking, will be added to your final bill.

5.3 You must inform us in advance of any access issues, including narrow roads, low bridges, security gates, vehicle height or weight restrictions, stair access or restricted loading times.

5.4 We are not liable for delays caused by access problems, congestion, road closures, adverse weather, security checks, or other circumstances outside our control. Any additional time reasonably spent due to such delays may be chargeable.

6. Payments and Charges

6.1 Our charges may be calculated on a fixed-price basis, hourly rate basis, or a combination of both, as confirmed at the time of booking.

6.2 We reserve the right to request a deposit or full payment in advance as a condition of accepting a booking.

6.3 Unless otherwise agreed in writing, payment of the full balance is due immediately upon completion of the services on the day of the move.

6.4 If payment is not made when due, we may:

6.4.1 charge reasonable late payment fees and interest;

6.4.2 retain possession of goods on the vehicle or in storage until payment is made in full; and

6.4.3 charge for additional storage and handling costs incurred as a result of late payment.

6.5 All prices are quoted exclusive of any parking charges, congestion or clean air zone charges, tolls, or additional expenses unless specifically stated. Such costs will be added to your final bill where applicable.

6.6 If the job exceeds the estimated time due to factors outside our control, including but not limited to poor access, additional items, or delays caused by you or third parties, we may charge for the extra time at our standard hourly rate, rounded up to the nearest half hour.

7. Cancellations and Amendments

7.1 You may cancel or amend your booking by giving us as much notice as possible.

7.2 We reserve the right to apply the following cancellation charges:

7.2.1 if you cancel more than 48 hours before the scheduled start time, no cancellation fee may be charged, although any non-refundable third-party costs may be retained;

7.2.2 if you cancel between 24 and 48 hours before the scheduled start time, we may charge up to 50 percent of the agreed price;

7.2.3 if you cancel less than 24 hours before the scheduled start time, or fail to be present when we arrive, we may charge up to 100 percent of the agreed price.

7.3 If you wish to change the date, time, or scope of the services, this will be subject to our availability and may result in a revised quotation. If we are unable to accommodate the change and you cancel, the cancellation charges above may apply.

7.4 We may cancel or postpone the services in the event of circumstances beyond our reasonable control, including but not limited to unsafe weather conditions, vehicle breakdown, illness, accident, or legal restrictions. In such cases, our liability will be limited to rescheduling the service or refunding any amounts paid for services not provided.

8. Excluded and Prohibited Items

8.1 Unless we have explicitly agreed in writing, we will not move, store or handle:

8.1.1 hazardous, flammable, explosive or toxic materials;

8.1.2 illegal goods, drugs or items obtained unlawfully;

8.1.3 live animals or plants;

8.1.4 perishable or temperature-sensitive goods;

8.1.5 cash, jewellery, watches, precious metals, stones or similar high-value items;

8.1.6 important documents, passports, financial papers or irreplaceable items of purely sentimental value.

8.2 If any such items are transported without our knowledge, we accept no responsibility for loss, damage or consequences arising, and you agree to indemnify us for any resulting claims, damages or expenses.

9. Waste Regulations and Disposal

9.1 We operate in line with applicable waste and environmental regulations. We are not a general waste disposal service and will not remove household refuse, builder's rubble, or other waste materials unless specifically agreed as part of a separate service.

9.2 Any request to dispose of items must be made in advance and may be subject to additional charges depending on the nature, quantity and location of disposal facilities.

9.3 You confirm that any items requested for disposal are your property or that you have lawful authority to arrange their disposal.

9.4 We will not dispose of hazardous or controlled waste, including chemicals, asbestos, paint, oils, gas cylinders, or electrical items that are subject to special regulations, unless we have specifically agreed and are lawfully permitted to do so.

9.5 You are responsible for any fines, penalties or legal consequences arising from the inclusion of prohibited waste in goods handed to us for transport or disposal.

10. Our Liability for Loss or Damage

10.1 We will take reasonable care in handling and transporting your goods. However, our liability is subject to the limitations set out in this Agreement.

10.2 We are not liable for:

10.2.1 loss or damage arising from your failure to pack goods properly or adequately protect them, unless we have agreed to pack them;

10.2.2 loss or damage to goods that are inherently fragile or defective;

10.2.3 loss or damage to the contents of drawers, wardrobes or other furniture if they have not been emptied as required;

10.2.4 mechanical or electrical failure of appliances or equipment, unless there is visible external damage caused by our negligence;

10.2.5 loss of earnings, loss of profits, loss of opportunity, or any indirect or consequential loss.

10.3 Our total liability for loss of or damage to goods, whether arising from negligence or otherwise, shall not exceed a reasonable replacement value of the item or items affected, subject to an overall cap that may be specified in your quotation or booking confirmation.

10.4 We shall not be liable for any loss or damage unless you notify us in writing of the issue as soon as reasonably possible and in any event within seven days of completion of the services. You must provide reasonable evidence of the loss or damage.

10.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, fraud, or any other liability which cannot be excluded or limited under applicable law.

11. Damage to Property

11.1 We will take reasonable care to avoid causing damage to property during the move. However, responsibility for protecting flooring, walls, fixtures and fittings ultimately lies with you.

11.2 We are not liable for:

11.2.1 damage to walls, floors, doors or fixtures where large or heavy items are moved at your request and the space is narrow or access is restricted;

11.2.2 damage that arises from carrying goods over balconies, through windows, or by other non-standard means at your request;

11.2.3 minor marks or scuffs that are reasonably incidental to the performance of the services.

11.3 Any claim for damage to property must be reported to us as soon as reasonably practicable and no later than seven days after completion of the services.

12. Insurance

12.1 You are strongly advised to arrange suitable insurance cover for your goods and property for the duration of the move, particularly for high-value items.

12.2 Our charges do not automatically include full insurance for your goods. Any cover we provide will be subject to the terms and exclusions of our own policies, details of which will be provided on request.

13. Complaints and Disputes

13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have an opportunity to address your concerns.

13.2 We will aim to investigate and respond to complaints promptly and in a fair and reasonable manner.

13.3 In the event of a dispute that cannot be resolved directly between us, you and we may consider using mediation or another form of alternative dispute resolution where appropriate.

14. Data Protection and Privacy

14.1 We will collect and process personal information about you only for the purposes of handling your enquiry, administering your booking, providing services, and fulfilling our legal obligations.

14.2 We will take reasonable steps to protect your personal information and will not sell your details to third parties. We may share data with partners or contractors where necessary to deliver the services you have requested.

14.3 By providing your details, you consent to our using them for these purposes in accordance with applicable data protection laws.

15. Termination

15.1 We may terminate the Agreement or suspend the provision of services immediately if:

15.1.1 you fail to pay any amount due on the agreed date;

15.1.2 you behave in an abusive, threatening or unlawful manner towards our staff;

15.1.3 we reasonably believe that proceeding with the services would be unsafe or unlawful.

15.2 In such cases, you may remain liable for our reasonable charges and any costs incurred up to the date of termination.

16. Changes to These Terms

16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the services we provide to you.

16.2 Any changes will not affect ongoing bookings already accepted unless required by law or agreed with you.

17. Severability

17.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By making a booking or using the services of Man and Van Lambeth, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.